Sunday, July 6, 2014

Tough as nails... and not in a good way

In any business that involves human interaction, you are bound to run into clients you deem “difficult.” In fact, difficult people are everywhere in every aspect of life, including in business. Although difficult clients are a reality every businessperson has to deal with, I find the term “difficult” to be overused and misused, even abused in some instances. Many people use it lightly without appreciation for the impact their opinion has and the weight it can carry where it can potentially unfairly damage or ruin someone’s reputation. When I hear that term used, I take it to mean: “I don’t like this person.” I tell myself not to pass judgment before I experience that person’s “difficulty”, if any, on my own.

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